Case Management Certificate Program

In keeping with the goals of the Ten Year Plan to Prevent and End Homelessness in the Richmond Region, Homeward worked with the Case Management Steering Committee to create a case management certificate program that will improve client outcomes through the increased skill and knowledge of case managers. The classes are targeted to agency staff members that provide case management services to individuals and families experiencing homelessness and those at-risk of experiencing homelessness.  However, anyone providing case management is encouraged to attend.

There are 6 required core courses that cover the basics of providing case management services to those experiencing and at-risk of experiencing homelessness. In addition, 3 electives will be required and are intended to expand and enhance the skills and knowledge covered in the core courses. Detailed course descriptions will be posted on this site. The program is designed to repeat every six months.

Download a program overview.

For more information please contact Valerie Holton, LCSW Case Management Program Manager, at vholton@homewardva.org or (804) 343-2045 ext. 13.

General information

  • You must register for each course separately.
  • If you are not interested in completing the certificate program, you are welcome to take any individual course as a stand-alone.
  • PLEASE NOTE: The Motivational Interviewing course on August 15 will be held at Richmond Community Action Program (RCAP), located at 1021 Oliver Hill Way.

2008 Program Schedule

Case Management in Homeless Services: An Overview
Carolyn Burdett, MSW Program Director --Women's Division, HomeAgain

    Client Assessment and Service Planning
    Cheryl Williams, Quality Assurance Specialist, RBHA

      Crisis and Conflict Management
      Katherine Filipic, LCSW

      • Thursday, January 15, 2009 (United Way) Sign-in 8:00am class 8:30am to 11:30am — Registration opens 12/15/2008
      • Thursday, January 22, 2009 (United Way) Sign-in 8:00am class 8:30am to 11:30am — Registration opens 12/15/2008

      Drug Awareness and Understanding Addiction
      Carla Turnage, M.S., CSAC, Homeless Services Program Manager, Commonwealth Catholic Charities

      • Friday, November 07, 2008 (United Way) Sign-in 8:00am class 8:30am to 11:30am — Registration opens 10/6/2008
      • Friday, November 14, 2008 (United Way) Sign-in 8:00am class 8:30am to 11:30am — Registration opens 10/6/2008

      Engaging Ambivalent Clients: Motivational Interviewing
      Joseph Walsh, Professor, VCU School of Social Work

      • Friday, August 15, 2008 (RCAP) Sign-in 8:00am class 8:30am to 12:30 pm [ registration ] — CLASS FULL - registration closed

      Ethics and Homeless Services
      Marilyn A. Biggerstaff, DSW, LCSW, Executive Director, HomeAgain

        Housing Solutions
        Katie VanArnam, LCSW, Director of Housing Access Programs, Virginia Supportive Housing

        • Friday, October 03, 2008 (United Way) Sign-in 8:00am class 8:30am to 12:30 pm [ flier ] — Registration opens 9/1/2008
        • Friday, October 17, 2008 (United Way) Sign-in 8:00am class 8:30am to 12:30 pm [ flier ] — Registration opens 9/1/2008

        Medications: What Case Managers Need to Know
        Kia J. Bentley, Ph.D., LCSW, Associate Dean for Strategic Initiatives & Director of the Ph.D. Program, School of Social Work, Virginia Commonwealth University

        • Friday, December 19, 2008 (VHC Conference Center, 4224 Cox Road, Glen Allen, VA) Sign-in 8:00am class 8:30am to 11:30am — Registration opens 11/17/2008

        Money Management: Helping Clients Succeed
        Salathia C. Johnson, CCHC, Director of Asset Development, Virginia Supportive Housing