Building the CASE to Solve Homelessness: Reflections from Our First In-Person CASE Session

Jen Johnson • June 10, 2026

Earlier this week, Homeward held the first-ever in-person Collaborative Agency Support Exchange (CASE) session, bringing together homeless service providers, healthcare partners, outreach teams, local governments, and community organizations from across the region.

CASE was created to strengthen collaboration among the professionals who participate in case conferencing throughout the year. The gathering provided an opportunity to build relationships, share resources, learn from one another, and explore new ways to support individuals and families experiencing homelessness.


Over the past several months, our community has reimagined case conferencing to better meet the diverse needs of people experiencing homelessness. We have expanded both the populations we focus on and the partners involved, creating more targeted opportunities for collaboration and problem-solving. By bringing together expertise from housing, healthcare, behavioral health, education, and human services, we are building a more coordinated response to homelessness.


The CASE meeting featured a presentation from Dr. Cook on recognizing and responding to heat-related illnesses, as well as interactive feedback activities where participants shared training needs, community resources, and ideas for future collaboration.


One of the greatest strengths of CASE is the opportunity for providers to learn from one another. Participants exchanged information about new resources, upcoming community events, and strategies to better support those experiencing housing instability.


While we are proud of the progress we have made, we know there is more work ahead. Expanding partnerships and continuing to strengthen collaboration across systems will remain essential to ensuring everyone has access to the support they need.


Thank you to everyone who attended and contributed to the conversation. We look forward to continuing to build the CASE to solve homelessness—together.


More Information:

Types of Case Conferencing

CASE Preliminary Data (January - June 2026)

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